NORDSCI International Conference 2021, Book 1

Sociology and Healthcare

SOCIAL COUNSELLING CHATBOT - PILOT TESTING

Mgr. Jan Hloušek, Ph.D., PhDr. Martin Smutek, Ph.D., Mgr. Zuzana Hloušková

ABSTRACT

Counselling chatbot - The innovative way of communication with the client within the field of social work. The current development of modern technological possibilities of machine learning software enabled the Institute of Social Work of the Philosophical Faculty of the University Hradec Králové in cooperation with the Ob?anské poradenské st?edisko, o.p.s. (Civic Counselling Center) in Hradec Králové, Czech Republic to develop content for a new platform of communication with the client in the field of social counselling. Such an innovative tool in the field of social work is intended to be the initial contact of clients with professional social counselling organization in the web interface of the Internet. There is the first experience and initial conclusions from the pilot testing presented now. Innovative counselling chatbot is not in active service yet, so the pilot testing was managed in a „controlled environment“ of university students in the field of Social Work in May and June 2021. The topic of work/employment (which was chosen as the first of many topics that social counselling typically deals with), investigate the initial reactions of respondents to communication with a chatbot, the preferred style of communication etc.

KEYWORDS

social work, social counselling, chatbot, jobs and employment

REFERENCE

NORDSCI International Conference 2021, Book 1, Conference Proceedings, ISSN 2603-4121, ISBN 978-619-7495-14-14, SOCIAL COUNSELLING CHATBOT - PILOT TESTING, 357-363 pp, DOI paper 10.32008/NORDSCI2021/B1/V4/31